Refund and Return policy
Our policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. Please do not send your purchase back. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
There are certain situations where only partial refunds are granted (if applicable)
Bands or cases with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
For refunds(if applicable), please send an email to firstname.lastname@example.org with your full name, order number, item description and the reason for your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days-depending on your bank.
Please make sure to read our item description carefully. Please bear in mind the photo may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
Every once in a while an issue may occur with an order. We are all only human here. If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product, color or size.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase. Please contact us via email: email@example.com ASAP, we will change it to the correct address if the product is not arranged.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Exchange Request Instructions
Please follow these instructions for the Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to email@example.com.
Please include the following:
– The photo(s)
– A specific description of the issue
– The Order Number – If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return Instructions will be provided.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
We do not offer prepaid return labels. Kindly check our refund policy and terms of service. Please know that customers are responsible for shipping back the item for refund.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.
Order Cancellation And change Request
We accept 24 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We’re available 24/7 at email@example.com.
Please note that any request received after 24 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
We will still do our best to get a hold or cancel your order after 24 hours period but no guarantee.
If you have any questions, just feel free to contact us via firstname.lastname@example.org.